We want you to be happy with what you buy from us. If something isn’t right, tell us and we will fix it or give your money back.
Digital books and individual access
You can request a full refund within 14 days of purchase for any individual digital book or reader access. Just email info@dimapub.com with the email address you used to buy and your order details. Once a refund is issued, access to the purchased content ends.
Subscriptions and renewals
If a product renews automatically, you can cancel at any time and you will keep access until the end of the period you already paid for. If you are charged for a renewal you didn’t mean to keep, contact us within 14 days of the renewal date for a full refund of that renewal.
Course, department and campus licenses
Institutional purchases are governed by the agreement or quote signed with your institution, including its cancellation and refund terms. Contact us if you need to change seat counts or terms mid-term.
Technical problems
If you can’t access something you paid for, contact us first. We will try to fix it quickly, and if we can’t, we will refund you in full regardless of the 14-day window.
How refunds are paid
Refunds go back to the original payment method through Stripe. They usually appear within 5–10 business days, depending on your bank.
Questions
Email info@dimapub.com or use our contact form.